At 45North we are committed to delivering the ultimate in cold-weather cycling equipment. Recently, we have experienced a small number of broken zippers on our new shoe, the Fasterkatt.
We take great care designing, developing and testing each and every one of our products. It’s disappointing to learn when one of our products has let a customer down and delivered anything less than the ultimate cold-weather cycling experience.
The issue appears to be isolated to riders who have tall arches, larger-volume feet, or those who ride with exceptionally thick or bulky socks. These zipper failures are a disappointment to us but more importantly they are a disappointment to you. 45North is committed to keeping you passionate about our gear, and now more than ever we are committed to delivering the experience of unparalleled cold weather performance.
Anyone that purchased Fasterkatt shoes this season will receive an extended warranty to three years from the date of original purchase. The normal period is two years. If you experience a broken zipper please contact us at info@45NRTH.com so we can take care of you.
45North remains obsessive about providing high quality, innovative products that work. You can count on us re-designing and re-testing the Fasterkatt for 2015, in addition to several new products we will be introducing later this year.