Customer Service Hours: 12:00pm to 6:00pm CST, Mon-Fri
Check out the FAQ below or drop us a line. We’ll get back to within 2 business days!
Can I purchase your products directly from you?
Nope. 45NRTH products are sold exclusively through bike shops. Check our retailer locater to find a shop in your neck of the woods.
Where is my closest 45NRTH retailer?
To find the 45NRTH retailer nearest you, check out our Retailer Locater. Simply key in your zip or postal code and a list of 45NRTH retailers nearest you will be populated.
How do I go about getting a warranty taken care of?
For a period of 24-months from the original date of purchase, you’re covered against defects in materials and workmanship. Warranty does not cover normal wear and tear. If you have any misgivings, you should first grab your receipt and head into your bike shop. We’ll work alongside them to determine the root cause and what the next course of action would be.
Simply drop a self-addressed, stamped envelope into the mail and we’ll get some headed your way. Send your request to:
6400 W 105th St.
Bloomington, MN 55438
How do I know what size boots I wear?
We have created a unique sizing guide for each of our boots to ensure the best possible fit; these sizing guides can be found on the designated product pages. Follow the instructions and our guide will populate with your recommended size. This is a great starting point, but there is no substitute for being able to try the boots on in person at your nearest 45NRTH retailer.
Will this tire fit in my frame?
Please refer to our Tire Geometry Guide for all your tire measurement needs. Be sure to use the larger of the two widths (max knob width and max casing width) for the most accurate results. Compare this with the frame manufacturer specifications as well to determine compatibility.
What is the shim you refer to on the sole of your boots?
Time, Look, and Crank Bros. pedals use cleats with a thinner profile compared to SPD standard. Due to this, cleats may not fully engage due to the more aggressive outsole on our boots. The shim we reference is a thin metal plate or nylon plate that can be installed between the sole of the boot and the cleat to provide better engagement between cleat and pedal.
We recommend the use of Crank Bros. Shoe Shields as they are metal and will not pack up with snow in colder temperatures.
What is considered ‘normal’ stud loss?
It is common to lose 5-10 studs under normal use. For both new tires and newly installed studs, it is best practice to ride the tires for 25-30 miles on a smooth, even surface while minimizing hard cornering, braking, or accelerating. This allows the studs to properly seat into the stud pockets and minimize the risk of losing studs.
Why don’t you list the weights of your tires?
There are a few reasons why we don’t publish the weights of our tires. Tires are handmade and the weights on each individual tire can vary by as much as 10%; this variance is similar across manufacturers and can mean a difference of 100 grams on a fat bike tire. While we do our best to keep weight to a minimum, it is not a leading factor in the design of our tires. More importantly, our tire designs focus on the technical performance of the given tread pattern on snow, ice, and mixed winter conditions.
Send us an email outlining what tires you’re looking at and we’ll get you average weights.